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.feature-icon{font-size:1.8rem;flex-shrink:0}.feature-item h3{font-size:1rem;margin:0 0 5px;color:#d10000;text-align:left}.feature-item p{margin:0;color:#666;font-size:.85rem;text-align:left}.portal-access-btn{background:#d10000;color:#fff;border:none;padding:14px 40px;border-radius:6px;font-weight:700;font-size:1rem;cursor:pointer;transition:background .3s;display:inline-flex;align-items:center;gap:10px}.portal-access-btn:hover{background:#b50000}.modal-overlay{position:fixed;top:0;left:0;right:0;bottom:0;background:#00000080;display:flex;align-items:center;justify-content:center;z-index:1001;padding:20px}.modal-content{background:#fff;border-radius:12px;padding:30px;max-width:600px;width:100%;max-height:90vh;overflow-y:auto;box-shadow:0 20px 60px #0000004d}.modal-content h2{font-size:1.5rem;margin:0 0 10px;color:#d10000}.modal-actions{display:flex;gap:15px;margin-top:25px}.notification{padding:16px 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16px;font-size:.85rem}.appointment-header{flex-direction:column;align-items:flex-start;gap:10px}.modal-overlay{padding:10px}.modal-content{padding:15px}}.service-request-page{background:linear-gradient(135deg,#1a1a1a,#2d2d2d);min-height:100vh;padding:40px 20px}.service-request-container{max-width:800px;margin:0 auto}.back-link{display:inline-block;color:#fff;font-weight:600;margin-bottom:30px;transition:transform .3s;font-size:.95rem}.back-link:hover{transform:translate(-5px);color:#d10000}.form-header{background:linear-gradient(135deg,#d10000,#8b0000);color:#fff;padding:40px;border-radius:12px;margin-bottom:40px;box-shadow:0 8px 32px #d100004d;position:relative;overflow:hidden}.form-header:before{content:"🏁 🏁 🏁";position:absolute;top:10px;right:20px;font-size:1.5rem;opacity:.3}.header-content h1{margin:0 0 5px;font-size:2.2rem;color:#fff;text-transform:uppercase;letter-spacing:1px}.header-content p{margin:0;font-size:1rem;font-weight:600;color:#ffffffe6;letter-spacing:2px}.progress-indicator{margin-top:25px}.step-number{display:block;color:#ffffffe6;font-size:.9rem;margin-bottom:10px;font-weight:600}.progress-bar{width:100%;height:6px;background:#fff3;border-radius:3px;overflow:hidden;margin-top:8px}.progress-fill{height:100%;background:#fff;transition:width .3s ease;border-radius:3px}.service-form{background:#fff;border-radius:12px;padding:40px;box-shadow:0 12px 40px #0003;border-top:4px solid #d10000}.form-step{animation:fadeIn .3s ease}@keyframes fadeIn{0%{opacity:0;transform:translateY(10px)}to{opacity:1;transform:translateY(0)}}.form-step h2{color:#d10000;font-size:1.6rem;margin:0 0 15px;text-transform:uppercase}.section-divider{height:3px;background:linear-gradient(90deg,#d10000,#1a1a1a,#fff);margin-bottom:30px;border-radius:2px}.form-group{margin-bottom:25px}.form-row{display:grid;grid-template-columns:1fr 1fr;gap:20px}.form-group label{display:block;margin-bottom:8px;color:#1a1a1a;font-weight:600;font-size:.95rem}.form-group input,.form-group select,.form-group textarea{width:100%;padding:12px 16px;border:2px solid #e0e0e0;border-radius:6px;font-size:.95rem;font-family:inherit;transition:all .3s;background:#fff}.form-group input:focus,.form-group select:focus,.form-group textarea:focus{outline:none;border-color:#d10000;box-shadow:0 0 0 4px #d100001a}.form-group input.input-error,.form-group select.input-error,.form-group textarea.input-error{border-color:#c62828;background:#ffebee}.error-text{display:block;color:#c62828;font-size:.85rem;margin-top:5px;font-weight:600}.symptoms-section{margin-bottom:30px}.checkbox-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(200px,1fr));gap:12px;margin-top:15px}.checkbox-item{display:flex;align-items:center;gap:10px;padding:12px;border:2px solid #e0e0e0;border-radius:6px;cursor:pointer;transition:all .3s;background:#f9f9f9}.checkbox-item:hover{border-color:#d10000;background:#fff}.checkbox-item input[type=checkbox]{width:18px;height:18px;cursor:pointer;accent-color:#d10000}.checkbox-item span{color:#333;font-weight:500}.radio-group{display:flex;flex-direction:column;gap:12px;margin-top:15px}.radio-item{display:flex;align-items:center;gap:10px;padding:14px;border:2px solid #e0e0e0;border-radius:6px;cursor:pointer;transition:all .3s;background:#f9f9f9}.radio-item:hover{border-color:#d10000;background:#fff}.radio-item input[type=radio]{width:18px;height:18px;cursor:pointer;accent-color:#d10000}.radio-item span{color:#333;font-weight:500;font-size:.95rem}.ai-helper-section{background:linear-gradient(135deg,#f5f5f5,#e8e8e8);padding:20px;border-radius:8px;border-left:4px solid #d10000;margin-bottom:25px}.ai-helper-btn{background:#d10000;color:#fff;padding:12px 24px;border:none;border-radius:6px;font-weight:600;cursor:pointer;font-size:.95rem;transition:all .3s;width:100%}.ai-helper-btn:hover{background:#b50000;transform:translateY(-2px);box-shadow:0 4px 12px #d100004d}.ai-suggestions{background:#fff;padding:15px;border-radius:6px;margin-top:15px;border:1px solid #d10000}.ai-suggestions h4{margin:0 0 12px;color:#d10000;font-size:.95rem}.ai-suggestions ul{list-style:none;padding:0;margin:0}.ai-suggestions li{padding:8px 0;color:#333;border-bottom:1px solid #e0e0e0;font-size:.9rem;line-height:1.5}.ai-suggestions li:last-child{border-bottom:none}.ai-suggestions strong{color:#d10000}.photo-upload-section{margin-bottom:30px}.file-input-wrapper{position:relative;margin-top:15px}#photos{display:none}.file-label{display:block;padding:40px 20px;background:linear-gradient(135deg,#f9f9f9,#f0f0f0);border:2px dashed #d10000;border-radius:8px;text-align:center;cursor:pointer;transition:all .3s;color:#666;font-weight:600}.file-label:hover{background:#fff;border-color:#8b0000;color:#d10000}.photos-preview{display:grid;grid-template-columns:repeat(auto-fill,minmax(150px,1fr));gap:12px;margin-top:15px}.photo-item{background:#f9f9f9;border:1px solid #e0e0e0;border-radius:6px;padding:10px;display:flex;justify-content:space-between;align-items:center;font-size:.85rem;color:#666}.photo-item span{white-space:nowrap;overflow:hidden;text-overflow:ellipsis;flex:1}.remove-photo{background:#ffebee;color:#d10000;border:none;width:24px;height:24px;border-radius:50%;cursor:pointer;font-weight:600;transition:all .3s;flex-shrink:0;margin-left:8px}.remove-photo:hover{background:#d10000;color:#fff}.review-section{background:#f9f9f9;padding:25px;border-radius:8px;border:2px solid #e0e0e0;margin-bottom:25px}.review-group{margin-bottom:25px;padding-bottom:25px;border-bottom:2px solid #e0e0e0}.review-group:last-child{margin-bottom:0;padding-bottom:0;border-bottom:none}.review-group h3{color:#d10000;font-size:1.1rem;margin:0 0 15px;text-transform:uppercase}.review-item{display:grid;grid-template-columns:150px 1fr;gap:20px;padding:12px 0;align-items:flex-start}.review-item .label{font-weight:600;color:#1a1a1a;font-size:.95rem}.review-item .value{color:#666;line-height:1.6}.consent-section{background:linear-gradient(135deg,#fff3e0,#ffe0b2);padding:20px;border-radius:8px;border-left:4px solid #d10000;margin-bottom:30px}.consent-checkbox{display:flex;align-items:flex-start;gap:12px;cursor:pointer;color:#333;font-size:.9rem;line-height:1.6}.consent-checkbox input[type=checkbox]{width:20px;height:20px;margin-top:2px;cursor:pointer;accent-color:#d10000;flex-shrink:0}.form-actions{display:flex;gap:15px;margin-top:35px}.btn-back,.btn-next,.btn-submit{flex:1;padding:16px 24px;border:none;border-radius:6px;font-weight:700;font-size:.95rem;cursor:pointer;transition:all .3s;text-transform:uppercase;letter-spacing:.5px}.btn-back{background:#f0f0f0;color:#333;border:2px solid #d10000}.btn-back:hover{background:#e0e0e0}.btn-next{background:#d10000;color:#fff}.btn-next:hover{background:#8b0000;transform:translateY(-2px);box-shadow:0 6px 16px #d100004d}.btn-submit{background:linear-gradient(135deg,#d10000,#8b0000);color:#fff;font-size:1rem}.btn-submit:hover{transform:translateY(-3px);box-shadow:0 8px 20px #d1000066}.success-message{background:#fff;border-radius:12px;padding:50px 40px;text-align:center;box-shadow:0 12px 40px #00000026;border-top:4px solid #4caf50}.success-icon{font-size:4rem;margin-bottom:20px;display:block}.success-message h2{color:#4caf50;font-size:2rem;margin:0 0 15px}.success-message p{color:#666;font-size:1rem;margin:0 0 30px}.success-details{background:#f9f9f9;padding:25px;border-radius:8px;margin-bottom:30px;border-left:4px solid #4caf50}.detail-item{display:grid;grid-template-columns:150px 1fr;gap:20px;padding:12px 0;text-align:left}.detail-label{font-weight:600;color:#333}.detail-value{color:#666}.next-steps{background:#e8f5e9;padding:25px;border-radius:8px;margin-bottom:30px;text-align:left}.next-steps h3{color:#2e7d32;margin:0 0 15px;font-size:1.1rem}.next-steps ol{margin:0;padding-left:25px;color:#555;line-height:1.8}.next-steps li{margin-bottom:10px}.book-now-btn{background:linear-gradient(135deg,#d10000,#8b0000);color:#fff;padding:16px 40px;border:none;border-radius:6px;font-weight:700;font-size:1rem;cursor:pointer;transition:all .3s;display:inline-block;margin-bottom:15px}.book-now-btn:hover{transform:translateY(-3px);box-shadow:0 8px 20px #d1000066}.return-home-btn{display:inline-block;color:#d10000;font-weight:600;text-decoration:none;padding:10px 20px;border:2px solid #d10000;border-radius:6px;transition:all .3s}.return-home-btn:hover{background:#d10000;color:#fff}.notification{padding:16px 20px;border-radius:6px;margin-bottom:25px;font-weight:600;display:flex;align-items:center;gap:10px;animation:slideDown .3s ease}@keyframes slideDown{0%{opacity:0;transform:translateY(-20px)}to{opacity:1;transform:translateY(0)}}.notification-info{background:#e3f2fd;color:#1565c0;border-left:4px solid #1565c0}.notification-success{background:#e8f5e9;color:#2e7d32;border-left:4px solid #2e7d32}.notification-warning{background:#fff3e0;color:#e65100;border-left:4px solid #e65100}.notification-error{background:#ffebee;color:#b71c1c;border-left:4px solid #b71c1c}@media (max-width: 768px){.service-request-page{padding:20px 10px}.service-request-container{max-width:100%}.form-header{padding:30px 20px}.form-header h1{font-size:1.8rem}.service-form{padding:25px}.form-row{grid-template-columns:1fr;gap:15px}.form-actions{flex-direction:column}.btn-back,.btn-next,.btn-submit{width:100%}.checkbox-grid{grid-template-columns:1fr}.review-item{grid-template-columns:1fr;gap:5px}.review-item .label{font-weight:600}.success-details{padding:15px}.detail-item{grid-template-columns:1fr;gap:5px}}@media (max-width: 480px){.service-request-page{padding:15px}.form-header{padding:20px;margin-bottom:25px}.form-header:before{font-size:1rem}.header-content h1{font-size:1.3rem}.header-content p{font-size:.85rem}.service-form{padding:15px}.form-step h2{font-size:1.3rem}.success-message{padding:30px 20px}.success-icon{font-size:3rem}.success-message h2{font-size:1.5rem}}